Course Information
The Friends and Family Test (FFT) is a nationwide initiative that offers every patient and service user who receives care and treatment the opportunity to provide feedback on their experience.
Within our organisation, we currently have several different systems in place to collect this data. We are rolling out one system across the whole Trust.
This Training is to introduce all to the system we will all be using is called Envoy.
Learning Outcomes
Understand Patient Experience collection methods
How to Access and navigate Envoy
What support is available
- How to get the most out of the feedback you receive
Target Audience
All team managers, deputies, patient experience leads, quality leads, operational leads and interested staff are encouraged to book on.
Band (Suitability)
LD Prospectus Event Category
Continuous Professional Development
Trainer or Facilitator