Overview of the Claims Process and the role of NHS Resolution

Overview of the Claims Process and the role of NHS Resolution
OverviewoftheClaimsProcessandtheroleofNHSResolution
Course Information
Half-day session on understanding the role of staff in the claims process, including a deeper dive into claims relating to violence and aggression and a presentation from NHSR regarding the scorecard analysis linking to learning from claims. There will be the opportunity to ask questions to our insurers and panel solicitors relating to the claims process.
Learning Outcomes

​Greater understanding of how Trust employees can support the claims process. Listen to personal experience of an employee who has previously been involved in a claim.

Gain feedback and learning recommendations from the Trust’s panel solicitors on claims relating to violence and aggression.  ​

Legislation Guidance

​Civil Procedure Rules

Pre Action Protocol​

Refresher

N/A

Target Audience
All Trust Employees.
Band (Suitability)
Band 1 Band 2 Band 3 Band 4 Band 5 Band 6 Band 7 Band 8 Band 9
❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌
LD Prospectus Event Category
Continuous Professional Development
Trainer or Facilitator

​Janine Betley

Inquest and Claims Lead

Janine.Betley@merseycare.nhs.uk

Cameron Stephenson

Claims Assistant

Cameron.Stephenson1@merseycare.nhs.uk​

Useful Links / Resources

​Agenda Item: P4h​

Available Dates