Social Work - Managing Difficult Conversations in a Strengths-based way

Social Work - Managing Difficult Conversations in a Strengths-based way
SocialWorkManagingDifficultConversationsinaStrengthsbasedway
Course Information
Working with a diverse range of individuals, families and/or communities, can pose a unique set of challenges for workers at the front-door of adult social care services. Whilst challenging behaviours and interactions feature in a minority of interactions, workers need to be equipped with the knowledge and skills required to manage, and where appropriate, de-escalate difficult interactions. Managing the expectations of people and families who draw on care and support on an ongoing basis can be exceptionally difficult, particularly in the current climate where the pressure felt by people is often amplified. This session will explore the dynamics underlying these challenging conversations and how to manage them over the phone or via video, with the aim of increasing well-being and resilience, and arriving at constructive outcomes.
Learning Outcomes

​Links to Professional Capability Frameworks:

By engaging with the learning within this programme participants will be supported to develop their knowledge and skills in the following areas:

• KSS Adults 3: Person-centred practice

• KSS Adults 6: Effective Assessment

• KSS Adults 7: Direct work with individuals & families

Social Work Professional Capabilities Framework – Super domain Practice Rights, Justice & Economic Development 

Knowledge

Intervention & Skills

Context & Organisations

and Forensic Mental Health Social Work Capability Framework in the following domain areas:

 Learning Outcomes:

This course will provide participants with the following learning outcomes:

• Understanding why conversations get difficult, the underlying dynamics, and how to prevent them from escalating

• Building skills to manage conversations over the phone when they do get challenging, such as rolling with resistance, solution-focused language and reinforcing self-motivational statements.

• Identifying approaches for managing ourselves in these situations - the foundation for a constructive approach​ 

Target Audience
Social Work, Social Work students
Band (Suitability)
Band 1 Band 2 Band 3 Band 4 Band 5 Band 6 Band 7 Band 8 Band 9
❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ❌
LD Prospectus Event Category
Continuous Professional Development
Trainer or Facilitator

​Crispin Evans

Available Dates